Submit the application form (see download) as well as the accompanying documents to the transport operator that was responsible for the delay.
In the case of delays to KVB services, you can use the online form and upload the accompanying documents.
The public transport service that you require was subject to a delay of more than 20 minutes at your depature stop according to the timetable.
In which cases are the costs not refunded?
The amount refunded depends on the time of your departure according to the timetable. In general, the following applies:
The online application for the KVB Mobility guarantee is available here (only for delays on the KVB public transport network).