Ticket Sales Points

Ticket machines

The majority of the KVB stops in the city centre have a ticket machine. Ticket machines are also available on board the respective transport service.

KVB app

  • Connections information: enter your start and destination stops, and you will be shown the optimum route and price information for your destination.
  • Ticket purchase: convenient paper-free ticket purchase by app
  • Stop information: get LIVE departure times for the stop of your choice
  • Disruptions: delays, cancellations etc. will be shown to you in a concise form at a glance
  • Advice on all aspects of mobility (e.g. carsharing, mobility partners, KVB bicycles, P&R)
  • Carsharing vehicle search: locating of a carsharing vehicle.
  • More: route network maps, price information, Customer Centres, retail outlets, etc.

KVB Customer Centres

Customer Centre Neumarkt

Address:

  • HUGO Passage, U-Bahn Zwischenebene Neumarkt

 

Train stop:

  • Neumarkt
  • KVB-lines: 1, 3, 4, 7, 9, 16, 18, 136, 146

 

Opening hours:

  • Monday to Friday from 08:00 am to 8:00 pm
  • Saturdays from 08:30 am to 6:00 pm
  • Closed on Sunday and on public holidays.

 

Customer Centre  Südstadt

Address:

  • Chlodwigplatz 3, 50678 Köln

 

Train stop:

  • Chlodwigplatz
  • KVB-lines: 15, 16, 17, 106, 132, 133, 142

 

Opening hours:

  • Monday to Friday from 8:00 am to 6:30 pm.
  • Saturdays from 8:30 am to 2:00 pm.
  • Closed on Sunday and on public holidays.

 

Customer Centre Mülheim

Address:

  • Wiener Platz, U-Bahn Zwischenebene, 51065 Köln

 

Train stop:

  • Mülheim, Wiener Platz
  • KVB-lines: 4, 13, 18, 150, 151, 152, 153, 156, 159, 171

 

 

Opening hours:

  • Monday to Friday from 7:30 am to 7:00 pm.
  • Saturdays from 8:30 am to 2:00 pm.
  • Closed on Sunday and on public holidays.

 

Customer Centre Ehrenfeld

Address:

  • Ehrenfeldgürtel 14, 50823 Köln

 

 

Train stop:

  • Venloer Straße/Gürtel
  • KVB-lines: 3, 4, 13, 141, 142, 143

 

 

 

Opening hours:

  • Monday to Friday from 8:00 am to 6:30 pm.
  • Saturdays from 8:30 am to 2:00 pm.
  • Closed on Sunday and on public holidays.

 

Customer Centre Westforum

The customer center will remain closed until closed until 31.12.2021!

Address:

  • Scheidtweilerstraße 38, 50933 Köln

 

 

Train stop:

  • Aachener Straße/Gürtel
  • KVB-lines: 1, 7, 13, 140, 172, 173

 

 

 

Opening hours:

  • Monday to Friday from 9:00 am to 6:00 pm.
  • Closed on Saturday.
  • Closed on Sunday and on public holidays.

 

Retail outlets

KVB retail outlets

Retail outlet Dom/Hbf

Address:

  • U-Bahn, Zwischenebene Dom/Hbf

 

Train stop:

  • Dom Hbf
  • KVB-lines: 5, 16, 18

 

Opening hours:

  • Monday to Friday from 7:30 am to 8:00 pm.
  • Saturdays from 9:00 am to 7:00 pm.
  • Sundays from 11:00 am to 7 pm.
  • Closed on public holidays.

Retail outlet Neumarkt

Address:

  • HUGO Passage, U-Bahn, Zwischenebene Neumarkt

 

Train stop:

  • Neumarkt
  • KVB-lines: 1, 3, 4, 7, 9, 16, 18, 136, 146

 

Opening hours:

  • Monday to Friday from 7:30 am to 8:00 pm.
  • Saturdays from 9:00 am to 7:00 pm.
  • Closed on Sundays and public holidays.

Private retail outlets

In addition to the 3 KVB retail outlets, there are also private retail outlets throughout the city (e.g. kiosks).

More than 140 private retail outlets in Cologne and its environs ensure that you can buy your ticket “around the corner” or at the kiosks which are located at the stops.

You can find out if a stop has a retail outlet by clicking on the respective stop. They are marked with the following symbol:

Retail Outlets KVB Tickets