Important: this online application can only be used for delays on the KVB public transport network.
Fields marked with a * are compulsory fields.
Only for delays on the travel routes in the KVB AG transport network.
If there are no costs, please enter 0.
Please enclose the receipts as a file*
Permitted file types: PDF, picture formats (GIF, BMP, JPEG, PNG, TIFF). Max. file size: 1MB
The above transport route had a delay of more than 20 minutes at my departure stop and I was unable to reach my destination with any other means of transport. I therefore request that a refund is made to the above bank account. I have enclosed the original receipts for the costs. I guarantee that all of the information I provided is correct. Your personal data will only be collected, processed and used on an automated basis for the processing of the NRW Mobility Guarantee at the respective transport operator. All of the details are used by the processing transport operator in accordance with the data protection regulations.
I am in agreement that my contact details can be used for the purposes of market research in connection with the rights of passengers and can subsequently be used on an anonymous basis.
If you wish to assert claims for the aforementioned matter on the basis of the German Fahrgastrechtegesetz (Law on the Rights of Passengers) and/or according to Article 16 or 17 of Regulation (EC) 1371/2007, you are not able to make use of the NRW Mobility Guarantee. If you assert your statutory rights on the basis of the German Fahrgastrechtegesetz (Law on the Rights of Passengers) and/or according to Article 16 or 17 of Regulation (EC) 1371/2007 after you have already received a refund for the aforementioned case according to this Mobility Guarantee, you will be requested to repay the costs of journeys made by taxi or long distance public transport.